The estimated processing time listed for each product within our shop refers to the time it takes us to prepare, create, package and ship your order. It does not include transit time once an order is shipped. Generally, orders ship within 2 business days of receiving your order however, this does not factor into the proof approval time if requested.
Please note that if we have any questions about your order, we will send a message. However, if we do not hear back, we will proceed with our best judgement in order to avoid further delays.
Most orders within the U.S take about 3-5 days for delivery once you receive your tracking information. Please know that we CANNOT guarantee delivery dates on behalf of USPS, nor can we be held responsible for delays by USPS. Once an item leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the USPS tracking website. Additionally, we will not provide cancellation or refunds because of delays by USPS.
International orders can take 10-14 business days to arrive once shipped, depending on the receiving country and shipping method selected at checkout. Please note international orders may be charged a tax or tariff upon entry to your country. This is additional to the shipping that you paid to RedBerryGuestBooks, which only covers our cost to mail the package to you. We have no control over these customs charges and legally we must disclose the value of your item when we ship in the customs documentation and can not mark as a "gift" on customs forms.
Return & Exchange Policy
Due to the custom nature of our products, we do not offer refunds on any custom orders. All of our wood products are made in-house and different batches of wood leave the possibility of slight variations by batch. Natural knots and grains in the wood can not be controlled and the color of the wood may vary slightly.
In the rare instance that an item arrives incorrect or damaged, please contact us within 48 hours of delivery so that we can rectify the issue. All of our orders are made and assembled by people, if we mistakenly send you the incorrect item or there is an error in the engraving, we do apologize! Please let us know and we will send a replacement. Thank you for your understanding!
Payment Agreement Policy
By placing an order with us, you agree to pay for all products purchased through our website and that RedBerryGuestBooks may charge your payment method for any products purchased and for any additional amounts including taxes with your consent. You are responsible for the timely payment of all fees and for providing a valid payment method.
We currently accept the following payment methods:
- Credit / Debit Cards